DISCOVER OUR SIMPLE FOUR-STEP PROCESS
Getting Started With Apex Health
If you or a loved one is a veteran struggling with chronic pain, Apex Health is here to help.
We tailor our services for Australian veterans seeking pain and health management therapies, fully supported by the Department of Veterans' Affairs. Available exclusively for Gold Card holders and selected White Card holders with recognised pain conditions.
Step
1Complete the online application form
Step
2Schedule a free, no-obligation phone consultation to confirm your eligibility
Step
3Collaborate with our health professionals to develop your personalised care plan
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4Receive monthly deliveries of your prescribed medications
MEET OUR TEAM
Committed to Serving our Veterans
As a veteran and chronic pain sufferer, Dr Tim Nelson is deeply committed to helping fellow veterans manage their conditions and enhance their quality of life through all available therapies.
After a highly successful and rewarding career in the ADF, he sees it as his new vocation to utilise his extensive skills and experience to improve the lives of his fellow veterans.
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Medical Degree
Graduated from Griffith University in 2017 with a focus on comprehensive medical training.
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Fellowship with RACGP
Achieved fellowship with the Royal Australian College of General Practitioners in 2022.
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RAAF Medical Officer
Rejoined the RAAF as a Medical Officer in 2021, bringing military and medical expertise.
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Veteran Health Advocate
Dedicated to helping veterans manage chronic pain and improve their quality of life.
Why Choose Apex Health
Comprehensive Care
Our multidisciplinary approach ensures each veteran receives a customised treatment plan that addresses specific pain conditions and overall well-being.
Fully Funded Programs
Financial constraints shouldn't prevent veterans from receiving essential care. We ensure that every veteran can access treatment without out-of-pocket costs.
Veteran-Centric Approach
We honour the service and sacrifices of our veterans by providing care that is respectful, empathetic, and tailored to their unique experiences and challenges.
Experienced Professionals
Our team consists of highly qualified practitioners who specialise in alternative pain management techniques, ensuring the highest standard of care.
ABOUT
How It Works
At Apex Health, we offer fully funded alternative pain programs for veterans suffering from chronic pain conditions.
Our mission is rooted in the belief that every veteran deserves compassionate and innovative care to manage their pain and improve their quality of life.
Monthly Delivery of Treatment and Supplements
Our doctors will craft a personalised treatment program tailored just for you. To ensure your program works effectively, we will schedule monthly check-ins to monitor your progress and make any necessary adjustments to your treatment plan.
Medications Delivered to Your Doorstep
Our process is quick and straightforward, designed with your convenience in mind. Our partner pharmacies discreetly deliver medications to you, ensuring you receive treatment without out-of-pocket expenses or needing to leave your home.
A Continuous Treatment Program
We simplify the consultation process, handling all applications on your behalf. All appointments are conducted remotely via online platforms and over the phone, making access to care as seamless as possible.
Comprehensive Customer Support
Our dedicated team actively supports your treatment journey, providing education on natural healthcare use and ensuring continuous care. We will be ready to answer your questions and meet your needs.
FAQ
Essential FAQs: Navigating Your Healthcare with Apex Health
Your Questions Answered: From Referrals to Costs and Beyond.
What conditions qualify patients for natural therapy through Apex?
We are currently accepting patients who are suffering from chronic pain.
Do I need any referrals to begin treatment?
No referrals are necessary! We handle the entire process from the start.
What if my pain isn't listed as a DVA-accepted condition on my healthcare status?
If you experience chronic pain and/or injury but do not have this condition recognised as DVA accepted, we can help connect you with a service that can assess your eligibility to have your status updated. This may enable you to progress towards accessing fully funded treatment.
Is the process different for White Card and Gold Card holders?
Yes, Gold Cards cover the costs of RPBS prescriptions for pain conditions. If you hold a White Card, you will need to review the accepted conditions for which you can receive treatment, which can be found on your MyGov app.
How much does it cost to participate in this program?
Our program is fully funded for all eligible veterans (gold cardholders and white cards with accepted chronic pain conditions). From start to finish, our program has no out-of-pocket cost to all Veterans.
Do I need to continue seeing the doctor if the DVA approves funding for my treatment?
As part of our pain management program, you will have check-ins from our complete clinical team, including monthly calls with your doctor, nurse check-ins, and calls with our patient care team. At Apex, we want to provide a comprehensive and holistic management program to all veterans. As such, these check-ins are vital in providing you with the best care possible.
Will the DVA cover the costs of my treatment?
Yes, the DVA may fund natural healthcare and pain treatment for various approved conditions, including chronic pain.
What makes these services beneficial for me?
We offer a complete pain management program. Our service connects you with pain management doctors and allied health professionals, making it easier and faster to treat your pain — fully funded initial and ongoing doctor assessments and consultations. There are no charges for approval or prescriptions. Comprehensive follow-up care and support. A personalised, holistic approach to creating the best treatment plan for your needs — quickly and easily, from the comfort of your home.
Is there a cancellation policy?
No lock-in contracts. No hidden fees. You can opt out of our service at any time, for any reason, with no hidden charges. We guarantee you won't be tied to any contract, allowing you the freedom to make the best decisions for your health and therapy.